Delete your account
Last updated: 5 May 2026
You can request deletion of your Clever Coach Club account and the data associated with it. There are two ways to do this — both result in the same outcome.
Option 1 — Delete from inside the app
If you can sign in to the app or website:
- Open Clever Coach Club and sign in.
- Go to Profile.
- Scroll to the Delete Account card at the bottom.
- Tap Delete Account and confirm.
Deletion is immediate. You will be signed out and your data will be removed as described below.
Option 2 — Request deletion by email
If you can no longer sign in (forgotten password, deleted the app, or you never created a working account), email us from the address tied to your account:
Please include:
- The email address registered on the account
- Your full name (helps us match the right record)
- The phrase "Please delete my account and associated data"
We will action requests within 30 days, normally within 72 hours. We may email you back to verify your identity before deleting.
What gets deleted
When we action a deletion request we permanently remove:
- Your account and authentication record (email, name, phone)
- Profile information (gender, weight, height, date of birth, referral code)
- Workout history, exercise completions, and training plans
- Habit tracker entries and progress data
- Messages you have sent or received in the app
- Photos, videos, and audio you have uploaded
- Trainer-client relationships connected to your account
- AI credit balances and credit-purchase history
What we keep, and why
A small amount of information is retained for the periods below because we are legally required to keep it or because it is needed to protect the platform from abuse:
- Billing and tax records (invoice number, amount, date, country) — kept for 6 years to comply with UK tax law. Stripe and the App Store / Play Store receipts are retained on their respective platforms under their own policies.
- Anti-fraud / abuse signals (hashed identifiers, ban reason if applicable) — kept for up to 2 years to prevent re-registration of banned accounts.
- Server logs containing your IP address — rotated out within 90 days.
The retained data does not include any of the personal-profile or workout content listed in the previous section.
Subscriptions and refunds
Deletion does not automatically cancel an active subscription purchased through Apple or Google. To stop future charges, cancel the subscription in your Apple ID / Google Play account before requesting deletion. Subscriptions paid via Stripe on the website are cancelled as part of the deletion process.
Questions
If you have any questions about deletion or data retention, email support@brainmachineh.com. For our broader privacy practices see our Privacy Policy.